Motorola Edge 50 Neo Proximity Sensor Not Working?- The proximity sensor, including the Motorola Edge 50 Neo, is essential in modern smartphones. It helps detect the presence of objects near the phone’s display and is primarily used to turn off the screen during calls to prevent accidental touches. However, many users have reported that their proximity sensor stops functioning correctly after applying a tempered glass screen protector. This article will explore why this happens and how to fix it.
What Is a Proximity Sensor and How Does It Work?
A proximity sensor is a small yet powerful component located near the front camera of most smartphones. It works by emitting infrared signals and detecting how they bounce back. When an object (your face) comes close, the sensor recognizes the obstruction and disables the screen. This prevents accidental screen interactions during phone calls.
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Common Uses of the Proximity Sensor
- Turning off the screen during calls.
- Preventing accidental touches in pockets.
- Enabling gestures for navigation.
- Supporting advanced features like pocket mode or face wake-up.
Why Does the Proximity Sensor Stop Working After Applying a Glass Guard?
Several Motorola Edge 50 Neo users have reported that their proximity sensor fails after installing a tempered glass screen protector. Here’s why:
1. Obstruction of Infrared Signals
The proximity sensor sends out an infrared beam and detects its reflection. If the glass protector is too thick or has a coating that interferes with the infrared light, it can prevent the sensor from working correctly.
2. Poorly Designed Screen Protectors
Not all screen protectors are designed with proximity sensors in mind. Some generic or low-quality protectors may cover the sensor entirely, blocking its functionality.
3. Dust and Air Bubbles
When applying a tempered glass protector, dust particles or air bubbles can get trapped between the glass and the phone’s display. These obstructions can interfere with the sensor’s accuracy and cause it to malfunction.
4. Software Calibration Issues
Sometimes, the phone may need a sensor recalibration after applying the protector. The sensor might not correctly adjust to the new glass layer without proper calibration.
How to Fix Proximity Sensor Issues on Motorola Edge 50 Neo
If you are experiencing issues with the proximity sensor after installing a glass protector, here are some solutions you can try:
1. Check for Obstructions
- Remove the tempered glass and clean the display.
- Check if the sensor works properly without the protector.
- If the sensor functions normally, the protector is the issue.
2. Use a High-Quality Screen Protector
- Choose a protector that has a dedicated cutout for the proximity sensor.
- Look for brands that specify sensor compatibility.
- Avoid ultra-thick or heavily tinted glass protectors.
3. Clean the Sensor Area
- Use a microfiber cloth to wipe the screen.
- Remove dust or fingerprints that might interfere with sensor functionality.
- Ensure no dirt is trapped under the screen protector.
4. Recalibrate the Proximity Sensor
- Open the Phone Dialer and type *#*#6484#*#* to access the hardware test menu.
- Navigate to the Proximity Sensor Test.
- Follow the on-screen instructions to recalibrate.
5. Restart the Device
- Sometimes, a simple restart can refresh the sensor and fix minor glitches.
- Hold the power button and select Restart.
6. Update the Software
- Go to Settings > System > Software Update.
- Please install the latest updates, as they may contain bug fixes related to the proximity sensor.
7. Remove and Reapply the Screen Protector
- If the issue persists, try removing the glass protector.
- Reapply it carefully, ensuring no bubbles or dust.
- Test the sensor again.
When to Seek Professional Help?
If none of the above solutions work, your proximity sensor may be defective. You should consider:
- Visiting a Motorola service center for a hardware check.
- Contacting Motorola support for troubleshooting assistance.
- Checking if the issue is covered under warranty.
Preventing Proximity Sensor Issues in the Future
To avoid such problems in the future, consider the following tips:
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- Always use high-quality, sensor-friendly screen protectors.
- Regularly clean the sensor area.
- Ensure software updates are installed promptly.
- Be cautious while applying the tempered glass to avoid air bubbles.
Wrap Up
The proximity sensor is a crucial smartphone component, but it can sometimes malfunction if tempered glass protectors interfere with its operation. If you own a Motorola Edge 50 Neo and face sensor issues after applying a screen guard, the above solutions should help restore its functionality. Always use a high-quality protector, keep your sensor area clean, and recalibrate if necessary. If the issue persists, seeking professional assistance is the best action.
Following these steps ensures your proximity sensor works flawlessly, even with a screen protector.
Selva Ganesh is the Chief Editor of this Blog. He is a Computer Science Engineer, An experienced Android Developer, Professional Blogger with 8+ years in the field. He completed courses about Google News Initiative. He runs Android Infotech which offers Problem Solving Articles around the globe.
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